Returns & Exchanges

RETURNS.

If you are unsatisfied with your purchase for any reason, we are able to accept returns within 14 days of your order date. 

To be eligible for a return, your item must be unused and in the same condition that you received it. We ask that you return it in it’s original packaging.

Ensure you have your order # and email used to place your order to begin the return process. Once your return request has been received, a shipping label will be emailed to you to download and print. 

Returns will be refunded in the original method of payment. Please ensure you postmark your items for return within 7 days of delivery receipt to be eligible for a refund. 

**A $25 Restocking Fee is applied to your return for all TOTE BAGS.

To begin your Return* Start Return Here

We will send an email notification once the item(s) has been received and the refund has been initiated. From this date, the full amount (less shipping) will appear back in the original form of payment within five business days.

Shipping and Handling fees are non-refundable.

EXCHANGES.

We accept exchanges of the same product in an alternate size or color.

To be eligible for an exchange, your request must be submitted within 14 days of  the order date and the item must be unused and in the same condition that you received it. 

Please ensure you postmark your items for exchange within 7 days of delivery receipt to be eligible for an exchange. 

To begin your Exchange* Start Exchange Here

*Ensure you have your order # and email address used to place your order on hand to initiate the return process. Once your exchange request has been received, a shipping label will be emailed to you to download and print. 

We will send an email notification once the item(s) has been received and the exchange has been initiated. 

Shipping and Handling fees are non-refundable.

If you have any questions about our return and exchange process, please email us at returns@just-fred.com.