Returns & Exchanges

RETURNS.

If you are unsatisfied with your purchase for any reason, we are able to accept returns within 14 days of your delivery date. 

To be eligible for a return, your item must be unused and in the same condition that you received it. We ask that you return it in it’s original packaging with tags attached. 

Ensure you have your order # and email used to place your order to begin the return process. Once your return request has been received, a shipping label will be emailed to you to download and print. 

Returns will be refunded in the original method of payment. Please ensure you postmark your items for return within 14 days of delivery receipt to be eligible for a refund. 

To begin your Return* Start Return Here

Please allow 10 to 14 business days for your return to process. We will send an email notification once the item(s) has been received and the refund has been initiated. From this date, the full refund amount will appear back in the original account within three to five business days.

Shipping and Handling fees are non-refundable.

EXCHANGES.

We accept exchanges of the same product in an alternate size or color. If you’d like to exchange for a different product, we ask that you return your current item and place a new order. 

To be eligible for an exchange, your request must be submitted within 14 days of delivery, and the item must be unused and in the same condition that you received it. We ask that you return it in it’s original packaging with tags attached. 

Please ensure you postmark your items for exchange within 14 days of delivery receipt to be eligible for an exchange. 

To begin your Exchange* Start Exchange Here

*Ensure you have your order # and email address used to place your order on hand to initiate the return process. Once your exchange request has been received, a shipping label will be emailed to you to download and print. 

We will send an email notification once the item(s) has been received and the exchange has been initiated. 

Shipping and Handling fees are non-refundable.

If you have any questions about our return and exchange process, please email us at returns@just-fred.com.