Can I bring my dog on an airplane in your totes?
Our standard size Destination Totes are airline approved for use in the cabin of an airplane.
Please note, that all airlines have different requirements for your travels with your pup.
For up-to-date information check the website: bringfido.com/travel. Our Weekend Totes are designed as a stylish functional accessory for transporting your pet around town. If your dog is an emotional support animal and doesn’t need to be in an enclosed carrier, then our Weekend Totes will be ok to use on airline travel as well.
How can I choose the best product size for my pet?
Check out our size guide charts that can be accessed through a button located on the right corner of our product pages.
All measurements are able to be reviewed in inches or centimeters.
How does JUST FRED help animals?
It's simple; to connect with pet parents around the world and give them the opportunity to select a brand that aligns their personal values with their style.
We are committed to helping as many senior dogs as possible find the loving owners they deserve and reducing their time in shelters overall. For this reason, with every purchase made, we will donate 5% to Badass Animal Rescue to help ensure shelter dogs (specifically the seniors) are given the support, love and care that they so truly deserve.
Are you Cruelty-Free?
Yes, we create our products with materials that are 100% Cruelty-Free. We believe animals should be our FRiEnDs, not our bags.
Where does JUST FRED ship?
We offer worldwide shipping.
Domestically, we offer shipping to all U.S. states and territories, APO/FPO/DPO and C/of Addresses, and P.O. Boxes.
For those shipping outside of the United States, please note that duties and taxes are set by the the recipient's country's Government and are applied at checkout. Discounts cannot be applied to taxes or duties.
How can I change my shipping address?
If your order is shipping to an incorrect address, please email email@example.com
RETURNS / EXCHANGES
What is your return policy?
We love that you and your Fred are here with us and want you to love your products. We know we won’t make everyone happy all the time and gladly accept returns (from US orders) for purchases made within 10 calendar days from the date of delivery.
Returns on International orders are not offered.
To be eligible for a return, your item must be unused and in the same condition that you received it. We ask that you return it in it’s original packaging. Ensure you have your order # and email used to place your order to begin the return process. Once your return request has been received, a shipping label will be emailed to you to download and print. Returns will be refunded in the original method of payment.
**A $25 Restocking Fee is applied to your return for all TOTE BAGS.
We will send an email notification once the item(s) has been received and the refund has been initiated. From this date, the full amount (less shipping) will appear back in the original form of payment. Shipping and Handling fees are non-refundable.
All sale items are Final Sale.
What is your exchange policy?
We love that you and your Fred are here with us and want you to love your products. We know we won’t make everyone happy all the time and gladly accept exchanges (from US orders) for purchases made within 10 calendar days from the date of delivery.
We accept exchanges of the same product in an alternate size or color.
Exchanges are not available for International orders.
To be eligible for an exchange, your request must be submitted within 10 days of your delivery date. The item must be unused and in the same condition that it was received.
Ensure you have your order # and email address used to place your order on hand to initiate the return process.
Once your exchange request has been received, a shipping label will be emailed to you to download and print.
We will send an email notification once the item(s) has been received and the exchange has been initiated.
Shipping and Handling fees are non-refundable.
** Tote Restocking Fee is waived if tote is exchanged.
If you have any questions about our return and exchange process, please email us at firstname.lastname@example.org.
How do I start a Return?
Direct access to our Return Center: START RETURN HERE
*Ensure you have your order # and email address used to place your order on hand to initiate the return process. Once your request has been approved, a shipping label will be emailed to you to download and print.
We will send an email notification once the item(s) have been received and the exchange has been initiated.
ORDER / PAYMENTS
What payment methods do you accept?
PayPal, Shop Pay, Apple Pay, Google Pay, AfterPay, Visa, Mastercard, AMEX, Discover, JCB, Diners Club.
How long does it take to receive my refund once it's been accepted?
Refunds are issued to your original form of payment 10–14 days after your return is received at our warehouse.