FAQ  /  CONTACT.

Our standard size Destination Totes are airline approved for use in the cabin of an airplane.

Please note, that all airlines have different requirements for your travels with your pup.
For up-to-date information check the website: bringfido.com/travel 

Our Weekend Totes are designed as a stylish functional accessory for transporting your pet around town. If your dog is an emotional support animal and doesn’t need to be in an enclosed carrier, then our Weekend Totes will be ok to use on airline travel as well.

Check out our size guide charts that can be accessed through a button located on the right corner of our product pages.

All measurements are able to be reviewed in inches or centimeters.

JUST FRED hopes to provide a foundation for collective dogly matters through our line of innovative and cruelty-free totes, apparel and accessories as well as partnerships with our furmanitarian friends.

Like a dog with two tails, we are proud to be working with organizations such as The Mr. Mo Project, Animal Haven, See Spot Rescued, and The Animal Legal Defense Fund to help ensure that animals young, old, near, and far, get the loving homes, healthcare and legal protection that they deserve. We are dedicated to doing our part to support these and other initiatives, maintaining our shared beliefs through our products and business practices.

Yes, we create our products with materials that are 100% Cruelty-Free. We believe animals should be our FRiEnDs, not our bags.

JUST FRED is on a continued mission to connect us all together and to help fulfill that quest, we will be hosting an exclusive content series called FredTalk.

FredTalk is a bi-weekly IG Live series featuring tastemakers & influencers that have a dog or are within the pet community.
Tune in to watch our curated dog loving guests answer a series of raw & authentic rapid-fire questions about them & their pets.

You won't want to hit paws on this one! You can stay up to date with our latest episodes on IG Live or here on our website.

If you are unsatisfied with your purchase for any reason, we are able to accept returns within 7 days of your order date. To be eligible for a return, your item must be unused and in the same condition that you received it. We ask that you return it in it’s original packaging. Ensure you have your order # and email used to place your order to begin the return process. Once your return request has been received, a shipping label will be emailed to you to download and print. Returns will be refunded in the original method of payment.

**A $25 Restocking Fee is applied to your return for all TOTE BAGS.

We will send an email notification once the item(s) has been received and the refund has been initiated. From this date, the full amount (less shipping) will appear back in the original form of payment. Shipping and Handling fees are non-refundable.

We accept exchanges of the same product in an alternate size or color.To be eligible for an exchange, your request must be submitted within 14 days of the order date and the item must be unused and in the same condition that it was received. 

Ensure you have your order # and email address used to place your order on hand to initiate the return process.
Once your exchange request has been received, a shipping label will be emailed to you to download and print.
We will send an email notification once the item(s) has been received and the exchange has been initiated.
Shipping and Handling fees are non-refundable.If you have any questions about our return and exchange process, please email us at returns@just-fred.com.

Direct access to our Return Center: START RETURN HERE

*Ensure you have your order # and email address used to place your order on hand to initiate the return process. Once your request has been received, a shipping label will be emailed to you to download and print.

We will send an email notification once the item(s) have been received and the exchange has been initiated. 

PayPal, Shop Pay, Apple Pay, Google Pay, AfterPay, Visa, Mastercard, AMEX, Discover, JCB, Diners Club.

Refunds are issued to your original form of payment 10–14 days after your return is received at our warehouse.

We offer worldwide shipping.

Domestically, we offer shipping to all U.S. states and territories, APO/FPO/DPO and C/of Addresses, and P.O. Boxes.
For those shipping outside of the United States, please note that duties and taxes are set by the the recipient's country's Government and are applied at checkout. Discounts cannot be applied to taxes or duties.

If your order is shipping to an incorrect address, please email help@just-fred.com